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Go to the shopRefund policy
Return & Refund Policy
At Feel Scissors, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
Returns
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Be in its original packaging with all included accessories
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Include proof of purchase
Professional hair cutting scissors must be unused and show no signs of cutting, wear, sharpening, adjustment, or modification.
To start a return, please contact us at info@feelscissorsusa.com.
If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.
Return Address:
[INSERT RETURN ADDRESS]
Return Shipping Costs
For returns due to change of mind, preference, or any reason other than a product defect, damage, or shipping error, the customer is responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if you receive:
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A damaged item
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A defective item
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An incorrect item
If the issue is confirmed, Feel Scissors will cover the return shipping cost and provide a replacement, exchange, or refund as appropriate.
Non-Returnable Items
The following items are not eligible for return:
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Used products
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Personalized or engraved products
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Custom or special-order items
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Sale or clearance items
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at info@feelscissorsusa.com.
Feel Scissors Return Rights
Feel Scissors reserves the right to refuse any return that does not meet the conditions outlined in this policy.
